We Specialize In

  • Delivering actionable strategic and tactical recommendations, not just interesting findings

  • Customizing methodologies and reporting to meet client needs

  • Unlocking deeper consumer understanding by treating respondents like human beings

  • Finding sparks that inform new thinking, not just finding out what people think

  • Better storytelling for more memorable and actionable reporting

A message from our Founder

We help brands reach their potential

We help them not only see their consumers more clearly, but understand them more deeply. The result is better strategies, and better business.



Robin Hafitz, Founder/CEO

Robin grew up in an eclectic combination of locations - Nigeria, Washington, DC, and Martha's Vineyard, but mostly Montana. She went east on a scholarship, and after graduating Magna cum Laude from Yale, headed to New York to try her hand as an artist.

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There, she found her way into advertising. Soon, a new discipline, Account Planning, captured her imagination and gave her the opportunity to apply her combination of creative and intellectual talents. As an early American in this British-dominated discipline, Robin had the opportunity to work with some of the best talent in the advertising industry.

After a stint at Chiat/Day, Robin joined Creative star Nick Cohen as Co-Chair of start-up Mad Dogs & Englishmen in 1992. Under their leadership, this strategically-driven creative boutique won awards for both creativity and strategic excellence for clients such as AOL MovieFone, YooHoo Chocolate Drink, Blue Moon Beer, The Village Voice, and The Economist. As a “media neutral” agency before it was fashionable, Mad Dogs was a dot-com darling, and grew to over 70 people. After the dot-com meltdown, Robin diversified Mad Dogs' offering by opening Mad Logic, a Planning consultancy, which came to specialize in insights for media companies. Using innovative high-tech and high-touch research techniques, Mad Logic solved challenges for companies like the LATimes.com, Newsweek, Univision, Sirius Satellite Radio, USA Network, SyFy, and Viacom. At Mad Dogs Enterprises, Robin was proud to be able to train many talented planners who still today work in some of the best agencies in the world.

Robin and Nick closed down Mad Dogs Enterprises in 2005. “Thirteen years is about as long as you can expect a good-sized dog to live,” Nick said at the time. Robin next started Open Mind Strategy, building on the expertise of Mad Logic in the media arena. Open Mind retained clients like USA, SyFy, and MTV Networks, and helped a host of television channels, print companies, and web-based businesses to do more successful business by better connecting with their audiences. Among other achievements, Robin’s team developed the still successful “Characters” positioning that helped USA capture the lead in cable. One of the first research companies to consider consumers as co-creators, Open Mind did over $2 million in sales in its first year, and soon expanded beyond media to experience brands, such as travel destinations and retail brands. During this period, OMS also had the opportunity to team with eatbigfish, helping companies like Cole Haan, eBay, Kodak, and Unilever successfully apply “challenger brand” principles to innovating their businesses.

In 2007, Robin joined kb+p as Managing Partner and Chief Strategic Officer, and OMS became one of kb+p’s specialist divisions. Working across all of kb’s disciplines, Robin was instrumental in winning business from clients such as Wendy’s International, Avon Fragrances, Starz, and Bloomberg, and in developing successful insight-driven strategies for clients such as Panasonic, Kao, Diageo, and Mohegan Sun. Meanwhile, Open Mind helped solve problems for Comedy Central, TVLand, Yahoo!, NBC, and others.

Robin left what is now kbs+p at the end of 2009, and in Fall of 2010 set up Open Mind Strategy as an independent LLC. Recent assignments have included work for Yahoo!, The Food Network, Travel Channel, VNSNY, PBM, USA, several non-profits and a number of advertising agencies.

Robin is a member of the New York Entrepreneurs Organization. She sits on the National Advertising Review Board. She served for over five years on the board of the AAAA’s Account Planning Committee, including two years as Co-Chair. She has been a regular teacher of the 4A’s “Quantitative Literacy for Planners” course, was an Executive in Residence at the University of Oregon’s Advertising Program, and has taught at VCU and the Miami Ad School. She has spoken frequently at research and marketing conferences on strategic development, new media, and teens, has judged numerous award shows, and was named America’s “Iron Planner” by the US APG in 2004, a title so far unchallenged.


Andrew Hafitz, Co-Owner & Film Editor

Andrew Hafitz has been editing films since 1995. Along the way, he's collaborated with directors including Whit Stillman (Damsels in Distress, 2012; The Last Days of Disco, 1998), Lodge Kerrigan (Keane, 2004), Larry Clark (Ken Park, 2002; Bully, 2001), and writer-director Jay Dockendorf, winner of the IWC Filmmaker to Watch award (Naz & Maalik, 2015). Go to andrewhafitz.com for a complete filmography and more info.

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Three of his films have premiered at Sundance: Braden King'sHere (2011), Cruz Angeles's Don't Let Me Drown (2009), and Naomi Foner's Very Good Girls (2013). Don't Let Me Drowngarnered many audience and jury awards, including Best Editing at Woodstock. In 2015, Naz & Maalik premiered at SXSW, and another recent feature, Mitchell Lichtenstein's Angelica, premiered at Berlin.

Andy has also frequently crossed over into nonfiction cinema. His documentary credits range from a recent portrait of author Mark Epstein and sculptor Arlene Shechet for Rebecca Dreyfus's On Meditation series (2015) to several David Schisgall films, including the feature The Lifestyle: Group Sex in the Suburbs (1999). He also edited Schisgall's "True Life: I'm in Iraq," winner of the Edward R. Murrow Award for Best Network News Document­ary for MTV in 2005.

A graduate of Yale University with a degree in comparative literature, Andy is passionate about telling stories in film language that is both articulate and emotional. He lives in Manhattan and Willow, NY, with his wife, Robin.

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Allison O'Keefe, President

Allison O’Keefe Wright is an expert in consumer culture and media. She has spent her career studying consumers and consulting major brands on strategy and positioning, product development, marketing and communication geared at various demographic groups and the illusive millennial target in particular.

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Allison has a unique ability to humanize data and insight and she has honed the skill of using her sense of humor to not only drawn truth from consumers, but to inspire her clients and partners…even the most skeptical “creative types”…to delight in new understanding. Allison has received global recognition for her youth expertise and her work has been highlighted by numerous newspapers and magazines including The Economist, Brand Republic and Women’s Wear Daily, to name a few. She has been featured on radio programs such as BBC World Service and has appeared in segments on CNN television programs Dolans Unscripted and The Biz.

Allison is President at Open Mind Strategy. She is thrilled to have the opportunity to leverage her diverse experience from both agency and “client side” as an effective partner who can approach client business issues and goals with valuable perspective from both sides of the aisle.

On the “client side”, Allison was most recently Vice President, Research and Strategic Planning for Capitol Music Group (formerly EMI Music North America) heading up both research and media services for the label. Building from a blank canvas, Allison put Consumer Insight at the heart of the company, establishing her division as a key function across all critical business units and informing the transformation and evolution of the company at large. In this role, she delivered strategic and tactical value for major artists such as Katy Perry, Coldplay, David Guetta, Jennifer Lopez, Norah Jones, and Rod Stewart among many others, as well as for catalog artists like The Beatles, David Bowie, Pink Floyd and Frank Sinatra, to name only a few. Allison put fans at the center of CMG’s processes via consumer segmentation, online fan community exploration, brand/partnership analysis and creative and image testing. In addition to her work in North America, she worked in concert with global offices and with industry associations constructing major studies to analyze the music marketplace on a global scale.

Prior to Capitol/EMI, Allison served as Vice President, Strategic Insight and Research at MTV, where she was responsible for consumer insights and strategy for MTV, MTV2, and mtvU, across all screens. Initiatives that Allison spearheaded for MTV included large-scale consumer lifestyle investigations, brand and buzz tracking, pilot testing, and website usability. Her landmark research study “Crossing the Line: Exposing Millennial Digital Abuse” was awarded the Grand Prize in the 2010 CTAM Case Study competition and informed the establishment of MTV’s Thin Line pro-social campaign. Among the MTV shows that Allison tested and helped usher into the channel was Jersey Shore, a pivotal turning point in the channels recent history with regard to viewership and cultural relevance.

Allison co-wrote a section of the book “Beyond the Usability Lab: Conducting Large-Scale User Experience Studies”, distributed by Morgan Kaufmann Publishers, which detailed the groundbreaking usability research she spearheaded to inform the re-launch and evolution of MTV.com.

In her agency days, Allison was Director and Global Editor for strategic consultancy Henley Centre HeadlightVision. There she authored the book D_Code 5, an investigation of leading edge youth culture and marketing around the world and travelled the globe running innovation workshops for major companies including Coca-Cola and Unilever. Allison also worked as a strategic planner at Publicis, D’Arcy and Young and Rubicam where she contributed to the strategic growth of a diverse range of brands from Heineken/Amstel to Sony to Crest to Campbells, and many more.

Allison is a regular speaker in the research conference circuit and has lectured on her insight work at Wharton School of Business. She lives in Ridgewood, NJ with her husband, Darren, and their daughter, Mary Ann, who is already a music and television fanatic.

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Lianna (Lee) Willoughby, Senior Vice President, Managing Director

Lianna has a background in Film and Spanish Language & Culture. As Managing Director of Open Mind Strategy, Lianna oversees all qualitative and quantitative research endeavors, helping clients and internal teams to transform human understanding into actionable strategic insight.

While working on an independent documentary film in 2005, Lianna realized that her true passion was finding the unique stories of the people featured in the films. Curiosity and intuition lead her to the field of research and strategy, where she was able to deepen her understanding of people by seeking consumer truths and bringing audiences to life for her clients. Lianna’s role at Open Mind spans team management, project direction, cultivating company culture, building and maintaining partner relationships, as well as being a strategic thought partner. Some recent research and strategy projects include Facebook, iHeart Media, Amazon, Netflix, USA Today Network, Animal Planet and Food Network. Lianna is a key contributor to creating OMS’s first premium syndicated research product, Youth I.Q.

Prior to joining OMS, Lianna developed her skill for management as a business coordinator for the planning lead at KB+P where she organized teams and steered jobs for clients, including the NBC Olympics, CMT and Comedy Central. Moving into a role as a planner at KB+P, Lianna looked for new consumer truths, sparking ideas for briefs and other strategic initiatives for clients including Wendy’s, Capital One and Starz.

While Lianna’s current role focuses on operations and team management, her favorite part of the job is still that a-ha moment during the research when a consumer sparks a new insight and it changes the way she and her clients think.


Leah Perlmutter, Director of Research & Strategy

Leah is the Director of Research & Strategy, and resident cultural anthropologist at Open Mind Strategy. As a “hybrid” qualitative and quantitative researcher, Leah’s analytical and humanistic approach to understanding consumers has helped uncover deep insights for clients across many categories. She has cultivated a particular expertise in media and youth, digging into their beliefs and behaviors on projects for clients including Food Network, iHeartMedia and MTV. As a moderator, Leah excels at creating a comfortable and open space for uncovering respondent truths. She is thrilled to have found way to use her anthropological background on a daily basis to identify and truly understand the cultural trends of those around her.

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Lauren Montague, Junior Analyst

Growing up in a family of psychologists, Lauren has always been interested in studying human behavior. She combined that lifelong natural inclination with her other academic interests at Tulane University, where she double majored in art history and communications, and minored in sociology.

Lauren's passion for market research stems from the desire to continue learning about the products that are made for, and by, humans and how their significance impacts the cultural landscape. Lauren is enthusiastic about studying youth trends and the current media climate.

Lauren additionally handles all administrative duties at Open Mind. She brings her communication and organizational abilities to help the team be as successful as they can be.